Online Account
If you received an email notifying you that your account has been logged into from a new device, you don’t need to be concerned if it was actually you that was using your account. We send this email to ensure that our customers have full transparency and control over new actions that are performed on their shopping account.
If you do not recognise this activity then you should change your password immediately or call our Customer Care Team to resolve any issues.
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2-Step Verification provides an additional security measure to help us protect your personal details. When you log into your account from a new device or browser, you’ll be required to enter a 6-digit code sent via SMS or email, so we know that it’s really you logging in.
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As part of our ongoing commitment to your account security, we're setting up two-factor authentication to help verify that you are the one accessing your account. Our customers have trusted their personal information with us, and we also have a large number of customers who have also linked their Everyday Rewards account, Insurance and Credit Cards with their online accounts. So as a precautionary measure, we've introduced two-factor authentication across woolworths.com.au and the Woolworths App as an added security measure.
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If you haven't received your code, simply click "Send me a new code" and a new code will be sent to you. Please also check your email spam folder if you have selected to receive your code via email.
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We automatically verified your device because you must have placed an order or reset your password from that computer, in turn verifying your identity. If you are positive that device has never been used to log into your Woolworths account, then please ensure that 2-step verification is turned on in the Security section in your Account Preferences.
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To log into your account, first enter your login details. You'll then receive a 6-digit code on your mobile number or to your email address, then enter that 6 digit code in the form. Once you do this, you'll be logged in.
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If you can't access your verification code, please call our Customer Care Team on 1800 000 610. They'll be happy to change your email address or mobile number.
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Verification checks are now required every time you log in with a new device or browser to ensure we can protect your account and devices.
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Yes. You can choose "Email me this code instead" or "SMS me this code instead" when you set up 2-Step Verification or whenever you're asked to verify.
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If you no longer have access to the email address or mobile number on your account, please call our Customer Care Team on 1800 000 610. You can then update them with a new email address or mobile number.
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Yes. Whenever you need a new code to be sent, simply click "Send me a new code" and you'll receive one.
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No problem. Simply log in again and follow the prompt.
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Your 6-digit code is valid for 20 minutes. Once it expires, you'll have to log in again to receive a new code.
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You can have one Woolworths Online account per email address and up to two accounts per delivery address.
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To update your personal details, head to the 'Account Details' page in 'My Account' once logged in.
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If you forget your password, simply click the ‘Forgotten your password?’ link found on the 'Login' page. We'll then email you a link to where you can update your password. Please note that this link expires after 24 hours.
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To update your delivery address: Sign in to Woolworths.com.au and head to the 'Delivery Addresses' page in 'My Account' once logged in;

or sign in to the Woolworths app and go to the 'Home' screen and then tap on mode of shopping on top of the screen - Then tap on the EDIT button next to the Delivery option to update your address
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Yes, any Woolworths Online account can have up to two delivery addresses, if required. This is to give you flexibility if you have multiple properties, or places you would like your orders delivered to.
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You can change your password at any time once you're logged in here.
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To sign up to shop online with us, simply create an account here.
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